At Razowatches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return, the product must:
Be unused and in its original condition.
Include all original packaging, tags, manuals, and accessories.
Show no signs of wear, damage, or alteration.
Eligible Return Reasons
Returns and exchanges are accepted if:
You received a damaged or defective product.
You received the wrong product.
The product delivered is significantly different from its description.
Non-Returnable Items
The following items are not eligible for return:
Products showing signs of use or wear.
Products without original packaging or tags.
Clearance, final sale, or promotional items (unless damaged or defective).
Customized or engraved products.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved:
UPI, Credit Card, Debit Card, and Net Banking refunds will be processed within 5–7 business days.
Wallet refunds may take 1–3 business days.
Cash on Delivery (COD) orders will be refunded via bank transfer or UPI within 7–10 business days.
Exchange Policy
Customers may request an exchange for eligible products within the return period, subject to product availability.
Return Shipping
For damaged, defective, or incorrect products, Razowatches will arrange a return pickup at no additional cost.
For all other approved returns, return shipping charges may apply.
